Workplace mediation is a voluntary process, usually arranged by the employer, where two or more employees agree to attend a meeting with an impartial mediator.  The mediator works with the employees in helping them negotiate their own resolution and create an agreed way forward.

Workplace mediation can be used:
  • upon the raising of a grievance
  • during or after an investigation into a grievance
  • after a grievance meeting 
  • before a grievance appeal
  • when an employee returns to work after a long-term absence caused by conflict or stress
  • to improve morale and performance when conflict is affecting the working environment