In his textbook 'The Mediation Process', Christopher W Moore sets out that a mediator may be called into negotiations when:
  • Parties are having difficulty contacting each other, convening a meeting or starting talks;
  • Disputants cannot reach agreement on an acceptable forum or structure for negotiations;
  • Parties' emotions or expression of negative feelings about the situation or toward each other are intense and are preventing a focused or calm discussion or agreement;
  • There is a significant lack o...

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