"Diplomacy is the art of letting someone else have your way" - Daniele Vare, Italian diplomat.

So starts William Ury's book 'Getting Past No', the sequel to the bestseller, 'Getting to Yes'.

'Getting Past No' addresses the thorny aspect of dealing with people who won't deal.  It is a useful book for mediators, negotiators, dispute resolution lawyers and parties involved in litigation.  Ury sets out a 5-step approach to change the game from face-to-face confrontation to side-by-side problem-solv...

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